return policy


Order Confirmation & Policy Agreement

By placing an order with Sarah's Fashion, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you confirm that:

  • You have reviewed and accepted our return conditions and timelines.

  • You agree to follow the return procedure described in this policy.

  • In the event of a payment dispute or chargeback, this policy, together with order records and communication history, may be used as supporting evidence.

Returns

If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery, provided that the following conditions are met.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and unwashed.

  • Products must be returned in their original condition and packaging.

  • Only normal inspection and handling of the product are permitted.

  • Return shipping costs are the responsibility of the customer.

  • Returned items must be properly packaged to avoid damage during transit.

Once your return has been received and inspected, it will typically be processed within 7 business days.

Sarah's Fashion reserves the right to refuse returns if products show signs of misuse, damage, excessive wear, or any condition not caused by us.

How to Request a Return

To start a return, please contact us within 30 days of receiving your order.

Email: info@sarahs-fashion.com

Please include:

  • Your order number

  • The reason for the return

  • Your full name

  • Your shipping address

  • Photos of the item if it is damaged or defective

Please wait for our return instructions before sending your package.

Unauthorized returns or packages sent without approval may not be accepted.

We strongly recommend using a tracked shipping service and keeping your proof of shipment until your return has been completed.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs or a short video showing the defect

After reviewing your claim, we may offer:

  • A replacement item

  • A partial or full refund

  • Another appropriate solution depending on the situation

In some cases, returning the defective item may not be necessary.

Replacement orders are generally processed within 7 to 14 business days.

Lost Packages

If your package appears to be lost during transit, please contact our customer support team.

Provide:

  • Your order number

  • Tracking information

We will work with the shipping carrier to investigate the shipment and, if confirmed lost, arrange a suitable resolution.

If a package is refused, unclaimed, or returned due to an incorrect address provided by the customer, shipping and administrative fees may be deducted from the refund amount.

Order Cancellations

Orders may be canceled before they are processed and shipped.

Because order fulfillment begins quickly, we cannot guarantee cancellation once an order has entered processing or has been dispatched.

If your order has already shipped, you may request a return after delivery according to this policy.

To request a cancellation, please contact:

info@sarahs-fashion.com

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable unless required by applicable consumer protection laws.

Chargebacks and Payment Disputes

If you experience any issue with your order, we encourage you to contact our support team first so we can resolve the matter quickly.

In the event of a payment dispute or chargeback, Sarah's Fashion may provide supporting documentation, including:

  • Order confirmations

  • Tracking information

  • Communication records

  • Photos or evidence related to the claim

Filing a chargeback without first contacting our support team may delay the resolution process.

Important Information

  • Returns are not free unless otherwise required by law.

  • Customers are responsible for return shipping expenses.

  • Sarah's Fashion is not responsible for delays caused by shipping carriers, customs processing, or unforeseen transportation issues.

  • Products returned in used, damaged, or unsanitary condition may not qualify for a refund.

  • Items returned without prior authorization may be refused.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team.

Sarah's Fashion
Email: info@sarahs-fashion.com

We are always happy to assist you.